Privacy Policy

Last updated: 2 November 2026

Who we are

Lucora Studio (“we”, “us”) designs and builds websites, chatbots, interfaces and apps. This policy explains how we handle personal data collected through lucorastudio.com. The data controller is sole proprietor (individual entrepreneur) Liubov Alekseevna Berezina, trading as Lucora Studio, Samara, Russia; OGRNIP 321631300069452, INN 631626542800. Contact for any privacy question: hello@lucorastudio.com.

What data we collect

When you send a request through the form: your name, contact (WhatsApp, Telegram or email), the service you are interested in, your message, the site language you used, the page address and the time of your consent.
When you write to us directly by email, WhatsApp or Telegram: the data you choose to share in the conversation.
Technical data: our hosting provider records standard server logs (IP address, browser, time of visit) to keep the site secure and working. We do not use analytics, advertising or tracking cookies.

Why we use it and on what legal basis

To reply to your request and prepare a proposal: steps you asked for before a contract (GDPR art. 6(1)(b), LGPD art. 7 V) and your consent (GDPR art. 6(1)(a), LGPD art. 7 I).
To keep the site secure and working: our legitimate interest (GDPR art. 6(1)(f), LGPD art. 7 IX).
We do not sell your data, do not use it for automated decision-making and do not send newsletters without your separate consent.

Who processes the data for us

We share data only with services that help us receive and answer requests: Tilda Publishing (website hosting), FormSubmit (form delivery to email), Zoho Mail (email), Supabase (form delivery to Telegram), Telegram (internal notifications), Google Fonts (font delivery, receives your IP address). Each provider processes data under its own privacy terms and only for this purpose.

International transfers

Our providers may store data outside your country, including in the EU, the USA and Brazil. Where required, transfers rely on adequacy decisions or standard contractual clauses.

How long we keep it

Requests that do not turn into a project: up to 12 months after the last contact. Client correspondence: for the duration of the project and up to 5 years after it ends, as needed for accounting and legal obligations. Server logs: as set by the hosting provider, usually up to 30 days.

Your rights

You can ask us to access, correct or delete your data, to restrict or object to processing, to receive your data in a portable format, and to withdraw your consent at any time (this does not affect processing done before). Write to hello@lucorastudio.com; we reply within 30 days. You can also complain to your data protection authority, for example a supervisory authority in the EU, the ANPD in Brazil or Roskomnadzor in Russia.

Security

We use HTTPS, access-protected accounts and limit access to data to people working on your request.

Children

Our services are for businesses. We do not knowingly collect data from people under 16.

Changes

We may update this policy. The date at the top shows the latest version.

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